At MedXLifeSciences, we strive to ensure your satisfaction with our healthcare products. If you are not entirely satisfied with your purchase, we're here to help. Please read our Refund and Returns Policy carefully to understand your options.

1. Eligibility for Returns:

We accept returns for products that are damaged, defective, or not as described. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Return Process:

To initiate a return, please contact our customer service team at 7 days of receiving your order. Provide your order number and details about the product you would like to return. Our team will guide you through the return process.

3. Refund or Replacement:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or replacement. If approved, we will process the refund to the original method of payment or send a replacement, as per your preference.

4. Return Shipping:

If the return is due to our error or a defective product, we will cover the return shipping costs. If the return is for any other reason, the customer is responsible for the return shipping expenses.

5. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us for further instructions.

6. Non-Returnable Items:

Certain items, such as perishable goods, personal care items, or customized products, are non-returnable. Please check the product description for any specific return restrictions.

7. Cancellation Policy:

Orders can be canceled within 48hrs of placing the order. Once the order has been processed, it cannot be canceled.

8. Refund Processing Time:

Refunds will be processed within 7 business days after the return is approved. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

9. Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at info@medxlifesciences.com

We appreciate your trust in MedXLifeSciences, and we are committed to making your shopping experience with us as smooth as possible. Thank you for choosing us for your healthcare product needs.